To ensure that the application is properly installed and not corrupted, please perform the following steps:
1. Launch SteamFind Airport CEO in your Steam library
2. Right click "Airport CEO" and click "Properties..." in the pop-out menu
3. Press the "Local files" tab in the "Airport CEO - Properties" window you've just opened
4. Press the "Verify integrity of game files..." button
5. Wait for the Steam client to validate your local Airport CEO files, once verified press the "Close" button to close the window
If a new application update is available, wait for the Steam client to download and install the new update before launching.
If you've verified that Airport CEO is properly installed as described in the section above but still not launching, you can try completely reinstalling Airport CEO.
1. Right click "Airport CEO" and open the "Manage" tab, then click on "Uninstall".
2. Wait for the application to fully uninstall.
3. Navigate to the following folder:
Windows: C:\Users\*YOUR COMPUTER USER NAME*\AppData\Roaming\Apoapsis Studios\Airport CEO
macOS: /Users/*YOUR COMPUTER USER NAME*/Library/Application Support/Apoapsis Studios/Airport CEO
4. Backup the "Saves" folder (if you want to keep your saved games).
5. Delete the "Apoapsis Studios" folder and all of its content.
6. Reinstall the game via Steam and launch it once fully installed.
7. If applicable, replace the "Saves" folder in the newly created Apoapsis Studios folder.
If a log files is generated citing an “access violation” issue…
This issue is caused by an unhandled change in your computer's graphics card setting and can be easily solved by resetting your computer's display resolution. Perform the following steps to resolve this issue:
1. Open you computer’s display settings and change the resolution to something else than what you currently have applied
2. Change it back to your previous, preferred, resolution setting
3. Launch the game
If you have multiple displays connected to your computer
Some specific multi-display configurations can cause a display conflict with the application and needs to be hard reset. Perform the following steps to resolve this issue:
1. Unplug your main monitor
2. Wait a few seconds
3. Reconnect the monitor and ensure everything is displaying correctly
4. Launch the game
This issue is caused by incorrectly quitting the application during runtime, potentially causing the game setting file to become corrupt. Perform the following steps to resolve this issue:
1. Locate a file named "GameSetting.json" in your computer's Airport CEO folder
2. Delete "GameSetting.json"
3. Launch the game
Reference the correct folder path below depending on your computer's operating system:
Windows: C:\Users\*YOUR COMPUTER USER NAME*\AppData\Roaming\Apoapsis Studios\Airport CEO\GameSetting.json
macOS: /Users/*YOUR COMPUTER USER NAME*/Library/Application Support/Apoapsis Studios/Airport CEO/GameSetting.json
Note that the *YOUR COMPUTER NAME* text must be replaced with your computer's user name.
If you have a very large amount of mods installed it is possible that your graphic cards is running out of texture memory as those mods are loaded together with the game, causing the application to crash. Perform the following steps to resolve this issue:
1. Uninstall all mods
2. Launch the game
Make sure that you always only have the mods you really want to use installed in order to ensure that the game is running with optimal performance. Make sure that you only install as many mods as your computer can handle!
If you computer does not meet Airport CEO’s minimum system requirements, the application can easily crash once put under significant load. For example, simulating large amounts of passengers without enough dedicated VRAM will overwhelm your GPU’s texture memory causing the application to crash.
Ensure that your computer meets at least the minimum required system specifications, as detailed here (scroll down to the system requirements section).
It is possible that your save directory has been renamed as a result of an application update. Your save files should be located in the following folder:
Windows: C:\Users\*YOUR COMPUTER USER NAME*\AppData\Roaming\Apoapsis Studios\Airport CEO\Saves
macOS: /Users/*YOUR COMPUTER USER NAME*/Library/Application Support/Apoapsis Studios/Airport CEO/Saves/
Note that the *YOUR COMPUTER NAME* text must be replaced with your computer's user name.
This issue may be caused by a lack of available disk space, please ensure that you have at least a few GB (gigabytes) of free disk space on the drive where Airport CEO is installed in order to ensure the you can properly save your airports.
This issue can also be caused by incorrectly quitting the application during runtime, for example during an autosave event which will disrupt the data writing process. Please make sure that you always quit the application correctly using the “quit game” button.
If you are still experiencing issues with the game, please contact us immediately on support@airportceo.com.
